Return and refund

If something is not right, we make it right. In short: check at the door, and you have 7 days to return or exchange unused items.

At the door

Open the parcel in front of the rider. If an item is wrong, damaged, or has a flaw we did not show you, give it back to the rider and pay nothing for it. You do not pay the delivery charge for our mistake.

Within 7 days of delivery

• You can return or exchange (another size or colour) any clothing item that is unused, unwashed, and still has its tags.
• Call or WhatsApp us with your order code. We arrange the pickup or tell you where to send it.
• If it is our mistake (wrong item, wrong size sent, hidden flaw), the return is free.
• If you simply changed your mind, you pay the return delivery charge; the rest is refunded.

Food items (khejur gur, honey)

For hygiene, opened food cannot be returned. If the seal is broken on arrival, or the quality is not as described, tell us within 48 hours with a photo and we will replace it or refund you.

How refunds are paid

Once we receive the item back, we refund within 3 to 7 working days to your bKash, Nagad or bank account, whichever you prefer. In line with the Digital Commerce Operation Guidelines, a refund never takes more than 10 working days.