Questions
How do I pay?
Cash on delivery only. Open and check the parcel in front of the rider, then pay. No advance, no card needed.
Where do you deliver, and how long does it take?
All 64 districts. Usually 1 to 3 days inside Dhaka and 2 to 5 days outside. See Delivery.
How do I choose the right size for my baby?
Every product has a size chart measured flat on the actual garment, in centimetres. Measure a piece that fits your child well and compare. For winter wear, pick the size up if your child is between two sizes.
What is the Wada seal?
Every parcel is weighed and closed with a numbered Wada sticker seal. Scan the QR code on it with your phone camera, or type its number on the Scan page. You will see the photo and weight of your parcel taken when we packed it. If the seal is torn, or the page says it was already scanned and you did not scan it, do not accept the parcel and call us.
Can I return or exchange?
Yes. Check at the door and give back anything wrong. Unused clothes with tags can be returned or exchanged within 7 days. See Return and refund.
How does a pre-order work?
For seasonal items like khejur gur, leave your name, phone number and quantity on the product page. Nothing is paid in advance. When your batch is ready we call you to confirm, then deliver cash on delivery.
Is virtual try-on safe for my photo?
Your photo is only used to make your try-on picture and is deleted within 24 hours. Your face is never changed. See Privacy.
Do I need an account?
No. You can order as a guest. Signing in with your phone just lets you see past orders and save addresses.