Refund policy

When you get a refund

• A hidden defect is our fault and we cannot replace it.
• Your paid order is out of stock, or we cancel it.
• Your paid order is late (over 5 days inside Dhaka, 10 days outside) and you cancel.
• Emergencies (pandemic, flood, storm or weather alert, strike, or other nationwide problems) can delay delivery beyond these times. Then: if food spoils because of the delay, you choose a refund or store credit. Other products that do not spoil must still be accepted; a delay alone is not a reason for a refund.
• You cancel a paid order before shipping: see Cancellation.

How much

The price of the affected item. Delivery charge is refunded only if the fault is ours.

How and when

• Card: back to the same card.
• bKash, Nagad, bank or cash on delivery: to bKash, Nagad or a bank account in your name, or store credit if you prefer.
• Paid within 7 working days of approval, never more than 10.
• Not received? Tell us within 7 days of our refund message.

No refund for

Change of mind after accepting the parcel, your own size mistake (exchange instead), any food after the rider leaves, opened baby products, or damage after delivery.